Frequently Asked Questions
Everything you need to know about our jewelry and services.
What materials are used in your jewelry?
We pride ourselves on using high-quality materials including 925 sterling silver, 14k and 18k gold plating, and ethically sourced gemstones. All our pieces are lead and nickel-free, making them safe for sensitive skin.
How long does shipping take?
Standard shipping typically takes 5-7 business days within the continental US. International shipping can take 10-21 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for most items in their original, unworn condition. Please note that for hygiene reasons, earrings cannot be returned unless they are defective.
How should I care for my jewelry?
To maintain the shine of your pieces, avoid contact with water, perfumes, and lotions. Store your jewelry in a cool, dry place, ideally in the pouch or box provided with your purchase.
Do you offer a warranty on your products?
Yes, we provide a 6-month warranty covering any manufacturing defects. If your jewelry breaks or tarnishes excessively due to a production flaw, we will replace it free of charge.
Can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to follow your package's journey in real-time.